CognitiveBricks deploys governed agents for IT support, clinical operations workflows, and knowledge assist—designed for PHI boundaries, audit trails, and enterprise security from day one.
Care-focused AI with compliance built in, brick by brick.
Health system agent stack
Clinical & ops data
EHR · scheduling · supply
IT & service desk
tickets · AD · devices
Knowledge & SOPs
wikis · policies · runbooks
Privacy & security
PHI zones · RBAC · audit
Agent gateway
approvals · escalation · logs
85%
First-contact resolution in IT support automation programs
2hrs
Typical mean resolution time vs 48-hour baseline
HIPAA
Audit-ready logging on every agent interaction
Health systems need agents that respect PHI, integrate with Epic/ServiceNow estates, and earn clinical and IT trust—not generic copilots.
PHI must stay in approved zones with strict access controls—not sent to public model APIs
IT support queues overwhelm staff while SOPs and troubleshooting steps live in fragmented documentation
Clinical and operational workflows need human-in-the-loop for high-impact actions and orders
HIPAA audit requires end-to-end logging of who accessed what data and why
EHR, lab, and operational systems lack a unified semantic layer for grounded agent retrieval
Industry solutions
HIPAA-aware AI for clinical operations, patient support, and health system IT.
85%+ first-contact resolution for health system IT
RAG-powered agents resolve password resets, access requests, and device issues using indexed SOPs—with escalation to specialists when needed.
Clinical staff get faster help; IT teams focus on complex projects.
Copilots for scheduling, prior auth, and care coordination
Agents draft prior-authorization packages, surface care guidelines, and coordinate handoffs—always with clinician review before submission.
Reduce administrative burden without automating clinical judgment.
Privacy-by-design agent architecture
Data classification, minimum-necessary retrieval, encryption, and audit evidence mapped to HIPAA safeguards and your BAAs.
Deploy AI with defensible privacy posture—not shadow IT experiments.
Ontology-led knowledge for quality and research teams
Connect protocols, quality metrics, and research corpora in governed graphs—powering semantic search and agent assist for non-clinical decisions.
Faster insights across quality, research, and operational analytics.
Start with IT support or knowledge assist, prove governance, then expand to clinical-adjacent workflows with clinical safety review.
Weeks 1–4
Weeks 3–8
Weeks 6–14
Parallel rollout
Book a strategy session with our architects to map your agentic AI roadmap, platform foundation, and first production use case.